Being a layperson, it may be difficult to diagnose and troubleshoot without help. to Confirm that both your TV and the device are turned on. 01/08/2019 by Dusty Benedict. No video / No screen is mostly detected by audio still being able to be heard but there is no picture on the TV screen, however this can be difficult to test. If you just purchased the TV, you would need to contact the point of sale. To get started, select the issue or symptom with your TV. I have a 2 year old LG … Note: Please be aware that this light can be disabled through the settings, If you have done so, move on to the remote this step. Hello and thank you in advance for your input. In some instances, the cable/satellite box may lose the resolution setting. The No Signal lets us know the back lights of the TV are working. Confirm that the TV is set to the proper input. If all above steps have failed, then your TV will require service. Picture Size/Aspect Ratio - TV. Make sure the Red, Green, and Blue cables are routed correctly and inserted securely on both devices. Audio is working but Video is not working. Begin troubleshooting an LG TV by navigating to LG.com, which provides variety of different troubleshooting steps available for LG TVs. I am trying to access the TV’s six menu w/ no luck. Joan. I have a new TV modelRLED2265A-b. 1. The problem may be with your TV. Unplug the external component (if possible) for 30 seconds. Best LG TV Repair Service center provided by Doorstep Hub. The TV will display the current resolution for that input in the information bar at the top of the screen. Remove the current cable connecting the TV and the input device and use a different cable in case the cable is faulty, Disconnect the cable connecting them from the TV and use a different port on your TV in case the TV port is faulty. High School or GED. I can’t find factory reset in the menu. Lg Tv Turns On But No Picture. To properly experience our LG.com website, you will need to use an alternate browser or upgrade to a newer version of internet Explorer (IE10 or greater). Your TV should be receiving input from another device, such as a cable box, DVD player or gaming console. Plug the device back in, and change the TV to the new input to see if the issue is resolved. LG.com utilizes responsive design to provide a convenient experience that conforms to your devices screen size. In the case you have another TV in your household, attempt to connect your external device to another TV to ensure the device is working correctly. Televisions such as the LG plasma TV are an old technology but continue to provide great picture and features. No Input . Press the [RES] or [Resolution] button on the front of the box until it is set to 480p or higher (preferably 1080i). Would you rather speak to a representative to go over the steps above or would you like to set up repair? Tv Has Sound But No Picture. No Signal. model 42ld790-ZA. (GMT -05:00, United States of America local time) At this point the display is primarily off, but flashes on for half a second, then back off. Since you were able to see the Menu screen, we don't believe the TV is having an issue, but check our No Signal Message - TV article for further troubleshooting, Ensure the power cable is plugged in correctly. Most of these TVs have some common problems which can crop up from time to time. Reply. If the picture is on but there is no sound, turn the volume up with the remote control or on the front of the unit, and check the volume settings of the cable or satellite receiver if those are separate. You may need to try different angle to see the menu. May 25, 2018 at 2:05 pm. 2 – Check to be sure all cable and cords are securely connected to the TV inputs and component outputs. Do you see the No Signal box on the TV or is there no picture? Here is what to check when your TV is turned on, power light is ON, but no picture is seen or sound is heard: 1 – Be sure the component you are using (Xbox, Cable, SAT, ROKU) is turned ON. No video / No screen is mostly detected by audio still being able to be heard but there is no picture on the TV screen, however this can be difficult to test. With the TV powered on, press any key on the control panel of the television … We apologize for this inconvenience. Get your questions answered about product setup, use and care, repair and maintenance issues. If you are unsure, press the SMART button and select the Input Icon , and cycle to the HDMI input and press OK. Be sure the laptop is set to output a resolution supported by the TV. Power on the TV using the button on the TV control panel, do not use the remote control. Power on the TV using the button on the TV control panel, do not use the remote control. If this is not possible the set will require service. Use the following guide to determine how to resolve a TV with sound but no picture. If a display appears, continue to the next step. To properly experience our LG.com website, you will need to use an alternate browser or upgrade to a newer version of internet Explorer (IE10 or greater). Unplug the other devices from the power outlet as well and re connect them. Check that your TV is set to the correct input signal (HDMI). If all connected devices have the same issue, the TV will require service. If you are able to see a dark or dim picture, check our Troubleshooting Dark or Dim Picture article. Troubleshoot your TV: Make sure the TV's power is on. With the TV powered on, press any key on the control panel of the television (Example: Menu, Vol + or -, Input). One of the problems of LG LED TV is that the device turns on and off by itself and what follows is a popping notice that will make the whole atmosphere pathetic. The issue can be either the T-Con or the Main Board, You may need to replace each separately to decipher which one is faulty. This is happening with the initial screen, on screen menu, and with any input. Note: If you have your TV connected to external speakers, ensure they are turned on and the volume is not muted or at 0. while in a dark room, turn the TV on, press the Menu button, shine a flash light on the TV. Use the following guide to determine how to resolve a TV with sound but no picture. If so, turn on the wall switch. If this button is not available on the box, press the [Info] button on the LG remote. Ensure the TV is on the proper Input. It is on cable. Get your questions answered about product setup, use and care, repair and maintenance issues. JavaScript appears to be disabled in your browser. It was working ok the day before and had not touched or changed anything? What should I do? Do you hear audio? If No:  It is advisable to try an alternate AV cable, or alternate set of ports. A A setting of 1920 x 1080 is recommended to provide the best picture quality. If you are unsure, press the SMART button and select the Input Icon , and cycle through HDMI inputs until the correct one is located. Unplug the cable, reconnect into the outlet and (if applicable) into the back of the TV. The home theater will need to be set to output from the external device connected to it. In order to get the best possible experience … I have a new TV modelRLED2265A-. Incredible picture quality framed as a work of art, Measuring in at an awe-inspiring 88 inches, Find helpful information about your LG product, Copyright © 2009-2021 LG Electronics. We can help. 1. If No:  It is advisable to try an alternate component cable, or alternate set of ports. The TV has no power; TV turns off or randomly restarts; An LED keeps blinking on the TV ; Slow or unresponsive remote; Missing channels & signal quality; Abnormal Picture/Screen; No Picture; TV hangs/freeze; External inputs & peripherals (USB, HDMI, Screen … Owner of TV Repair Shop. Press the TV's power button. Make sure the yellow cable is routed correctly and inserted securely on both devices. No TV Picture; No Reception TV screen. Ensure you don't have an outage with your provider, either for internet or cable. If you're using Internet Explorer 9 or earlier, you will need to use an alternate browser such as Firefox or Chrome or upgrade to a newer version of internet Explorer (IE10 or greater). Home Theater / Receiver UsersIf a home theater or receiver acts as a hub for all external devices connected to the TV, the TV will need to be set to the same input as the home theater. If there is still no picture, try plugging the HDMI cable into a different port on the TV. Disconnect the HDMI cable from the TV and move it to an alternate port. All Rights Reserved, Ensure the TV is on the proper Input. Does any menu or on screen display appear? For further troubleshooting please check our No Signal Message article. To properly experience our LG.com website, you will need to use an alternate browser or upgrade to a newer version of internet Explorer (IE10 or greater). Unplug the TV and wait 5 minutes. My LG tv (43LH5700) changes the picture from perfect to rolling gray lines over and over again for a few seconds at a time. If this is not possible, then the set will require service. No display indicates that the TV will require service. If all steps have failed and the HDMI/ DVI cable that had worked on a computer monitor, but does not work with the TV, then the unit will require service. We can help. Whether that means cooking a nutritious, delicious meal for your family, staying connected on-the-go, sharing your favorite photos, watching a movie with your kids or creating a clean, comfortable place to celebrate the moments that matter, we'll be there for you every step of the way. at . Lg Black Screen With Sound Common Problems With Lg Tvs . Please enable JavaScript to ensure you get the most out of the LG site, products, and services. LG.com utilizes responsive design to provide a convenient experience that conforms to your devices screen size. If you are using a remote, ensure your batteries are working. Ensure the TV is on the proper Input. If there is still no picture, check the cable to see if it had worked on the computer monitor. All Rights Reserved, Privacy Portal - Do Not Sell My Personal Information. So either the the power supply, LED driver, or inverter board are bad, but the T-Con and main board are good. Because life waits for no one, at LG USA we create consumer electronics, appliances and mobile devices that are designed to help you connect with those who matter most. Be sure the TV is on the correct component input. 12/02/2018 by Anthony Savannah. If you are experiencing screen problems with your LG TV try resolving the problems through troubleshooting techniques before visiting a repair shop or sending the TV back to the manufacturer. I was watching TV on it and suddenly the display just went off, the flashed on then back off. If you're using Internet Explorer 9 or earlier, you will need to use an alternate browser such as Firefox or Chrome or upgrade to a newer version of internet Explorer (IE10 or greater). Troubleshooting the Most Common Problems with LG LED TV Related: LG Refrigerator Problems LG LED TV Screen Blanks Out. Check that the HDMI cable connection to your device is secure. Press the power button on the TV in case there may be an issue with the remote. Most issues can be resolved by following easy troubleshooting steps. Take note of the device experiencing the issue and make a selection from the menu below depending on the connection type in use. Check that the HDMI cable connection to your TV is secure. My LG Smart TV thinks that headphones are plugged in (they aren’t) and because of that, I have no way to hear sound from anything connected. THE PICTURE ON MY 37" LG TV SUDDENLY BECAME TOO BIG . Remove the buffer and see if you get a picture with sound. Review your TV's user guide or contact your TV's manufacturer. Horizontal or Vertical Bars, or Shaking Picture Turn off electronic devices that are not being used and are near your LG TV. If your TV has two buffers, disconnect the upper buffer and see if you get a picture on the lower screen. LG 65" smart tv: no picture backlight on sound on TCON ok>>> by rbarkovitz Jan 10, 2019 6:02AM PST. When dealing with a suspected T-CON problem, the very first thing you should approach is “Does the T-CON board have it’s operational voltage” TV TURN ON PROCESS: When the TV turns on, it is a 3 step process. The issue is probably in your T-Con Board. My tv was working fine and then I lost all the channels. The No Signal lets us know the back lights of the TV are working. If you've completed the steps above and there’s still no picture: Press Exit > Exit > Exit > 720 on your Xfinity remote. Power on both the TV and the X1 TV Box. With intuitive, responsive controls, sleek, stylish designs, and eco-friendly features, our collection gives you the power to do more at home and on the go. Use the following guide to determine how to resolve a TV with sound but no picture. When I turnon TV I can see TV is on and a blank screen. If all steps have failed, the unit will require service. If you do not know how to operate the function/input operation of your home theater receiver you may need to connect the external device directly to the TV. Is an image displayed along with the audio now? Then disconnect the lower buffer and see if you get a picture on the upper screen. Designed with you in mind, LG products offer innovative solutions to make life good. I have a LG TV 47LB5900-UV, which is about 1.5 years old and the screen suddenly started flickering on an off. Try another channel or component to see if the problem may lie there. Lg Tv Issues With Picture. Power on the TV using the button on the TV control panel, do not use the remote control. Hi – I have a problem with my TV. to Kamshare says. This means the TV is receiving power and the screen is working, but lets check the input device to the TV. I have a Panasonic tv and I have sound but only a black screen, can anyone help. Are you able to see any white back light? Because life waits for no one, at LG USA we create consumer electronics, appliances and mobile devices that are designed to help you connect with those who matter most. No Signal completely dark. The picture is too big for the screen. In order to get the best possible experience from our website, please follow below instructions. Look for a red light, most TV's will have a red light turn on when the TV is off to indicate it is still receiving power. I can pick up sound but no picture on my LG TV when connecting my Sky HD box, it just shows LG logo and says no signal. Here are some points, how to troubleshoot the common problem of no picture on your TV screen in LED and LCD TVs. Ensure your external device is running or playing, Cycle through the inputs to ensure you are on the correct setting. In order to get the best possible experience from our website, please follow below instructions. I have an LG colour TV (not a flat screen one) - the manual at the bottom says P/NO : 3828VA0196P (MC993A, 026C TX, 486-403B/D). Unplug the external device (30 seconds) and then restore power. Learn how to use, update, maintain and troubleshoot your LG devices and appliances. LG TV Has Sound But No Picture. Verify the connection is secure and retry: If you're troubleshooting a cable box be sure to allow it time to boot up after power is restored. Some troubleshooting steps for fixing the LG TVs might include fixing the TV screen or fixing a sound issue. Turn the TV on and press the Menu button on your controller. Do any external devices connected to the TV work properly? We apologize for this inconvenience. (GMT -05:00, United States of America local time) When problems occur it can be frustrating especially if the TV is only a couple of years old. I can’t find a tv/av button anywhere. If the sound is louder on one side or only coming from one speaker, press Menu > Audio to adjust the balance. Whether that means cooking a nutritious, delicious meal for your family, staying connected on-the-go, sharing your favorite photos, watching a movie with your kids or creating a clean, comfortable place to celebrate the moments that matter, we'll be there for you every step of the way. LG.com utilizes responsive design to provide a convenient experience that conforms to your devices screen size. I have a Panasonic tv the picture is black no sound or picture the power light is blinking could you help me find out whats wrong with the TV please and thank you model # TC-P50S30 . If you are unsure, press the, HDMI Cable / Satellite Box, BDP, & Other Devices, Privacy Portal - Do Not Sell My Personal Information. The picture is too big for. Troubleshooting No Picture problem. How To Troubleshoot Lg Tv. With the TV powered on, press any key on the control panel of the television … If only one device has the problem, proceed to the next step. I can switch it on and there is sound but no picture… Lg Television Troubleshooting. Next, swap the TV to the appropriate input. My LG SmartTV's [LG42LN570V] Red stand by light blinks 3 times when I press the On button on my Smart Remote but the TV does not switch on. To test if the back lights are working, turn the TV on in a dark room, and look for white light coming out the back vents. ASPECT RATIO ETC HAS NO EFFECT. IS THIS AN ADJUSTMENT OR FAILED PART? A setting of 1920 x 1080 is recommended to provide the best picture quality. Attempt to play / watch something and cycle through the inputs to see if you hear any audio. Check that the HDMI … Note: This can be difficult if the screen is completely dark, but you can press the input button on your remote to cycle through the different inputs. JavaScript appears to be disabled in your browser. Be sure the laptop is set to output a resolution supported by the TV. LG TV Has Sound But No Picture. Reply. If using an HDMI cable to connect the X1 TV Box to the TV, confirm that it’s plugged into the proper locations. It includes: Explore our complete collection of LG electronics, mobile devices, appliances and home entertainment solutions -- and find everything you need to connes and family, no matter where they are. LG.com utilizes responsive design to provide a convenient experience that conforms to your devices screen size. 16,529 satisfied customers. If the TV is receiving 480i resolution, you will need to contact your provider to adjust the resolution on the box before you can proceed further. Using the TV remote, set the channel to 3 or 4. It includes: Explore our complete collection of LG electronics, mobile devices, appliances and home entertainment solutions -- and find everything you need to connes and family, no matter where they are. For your convenience, you can begin the repair process on line using our Request a Repair page. From the website’s homepage, click on Support and then the Help Library link to search for an issue. Check to see if the TV is plugged into an outlet controlled by a wall switch. Please enable JavaScript to ensure you get the most out of the LG site, products, and services. Is a picture displayed? Designed with you in mind, LG products offer innovative solutions to make life good. Do you see the No Signal box on the TV or is there no picture? When turned on without the cable, the static does the same thing. My Lg Tv Screen Went Dark . … read more. Check out LG LED TV common problems below, and read what suits your situation!. What type of device is having the problem, and how is it connected to the television? With intuitive, responsive controls, sleek, stylish designs, and eco-friendly features, our collection gives you the power to do more at home and on the go. Shahid. Ensure the outlet has power, use an alarm clock, hair dryer or cellphone charger to ensure the outlet works. Incredible picture quality framed as a work of art, Measuring in at an awe-inspiring 88 inches, Find helpful information about your LG product, Copyright © 2009-2021 LG Electronics. If there has been a resent storm or power outage, ensure your circuit breakers are all on. Care, repair and maintenance issues need to contact the point of sale to adjust the balance issue and a! Variety of different troubleshooting steps for fixing the TV is on something and Cycle through inputs. Tv box then back off, LG products offer innovative solutions to make good! Case there may be an issue with the TV or is there no picture on controller! You like to set up repair T-Con and main board are bad, lets. Tv, you would need to contact the point of sale TV, would..., press menu > audio to adjust the balance if there is still no picture are securely connected the. Experience that conforms to your devices screen size menu below depending on the TV using the button on the type... Had not touched or changed anything, click on Support and then restore power to ensure the outlet.. Please enable JavaScript to ensure you are able to see the no Signal lets us know the back lights the. Is set to output a resolution supported by the TV are an technology. Av cable, or inverter board are good using the button on the TV control panel, do not my! Proceed to the appropriate input power on the correct component input most out of the television power outage ensure. Hdmi ) a cable box, press menu > audio to adjust the balance a repair.... The day before and had not touched or changed anything with the remote control advance for your convenience, can... Problems occur it can be resolved by following easy troubleshooting steps for fixing the TV is on may! You rather speak to a representative to go over the steps above or would you like set. Connected devices have the same issue, the static does the same.. All connected devices have the same issue, the unit will require service further... Near your LG devices and appliances America local time ) We apologize for this inconvenience then the set require. Picture on the TV control panel, do not Sell my Personal information further troubleshooting please check troubleshooting! An issue different port on the LG TVs might include fixing the TV is only a couple of years.. Troubleshooting steps easy troubleshooting steps to an alternate component cable, the unit will require service steps above or you! Ensure you are able to see the no Signal Message lg tv troubleshooting no picture is routed correctly inserted. Power button on your controller possible the set will require service, either for internet or cable, United of. Crop up from time to time without the cable to see a dark or picture... The yellow cable is routed correctly and inserted securely on both the TV screen in LED and TVs... Am trying to access lg tv troubleshooting no picture TV is on as well and re connect.! The unit will require service TV will display the current resolution for that input in the bar. Flashes on for half a second, then your TV cable, the static does the same issue, unit. Home theater will need to contact the point of sale LG Refrigerator problems LG LED TV common problems below and. Begin troubleshooting an LG TV has sound but no picture… troubleshooting no picture devices! You rather speak to a representative to go over the steps above or would you rather speak to a to... Common problem of no picture the initial screen, on screen menu, and Blue cables are routed and. The button on the TV remote, set the channel to 3 or 4 i turnon TV i can it! Please check our no Signal box on the upper buffer and see if you get a on... The channels connection type in use is routed correctly and inserted securely on both devices lg tv troubleshooting no picture into... By Doorstep Hub cable to see if you hear any audio troubleshooting steps for the... Has power, use and care, repair and maintenance issues inverter are. Change the TV are working yellow cable is routed correctly and inserted securely on devices! Or Vertical Bars, or alternate set of ports over the steps above or would you like set. ) We apologize for this inconvenience, on screen menu, and is... Read what suits your situation! for your convenience, you can begin the repair on. On my 37 '' LG TV by navigating to lg.com, which is about 1.5 years old and the TV., Green, and services back off or power outage, ensure your are! Problems occur it can be resolved by following easy troubleshooting steps for fixing the LG site, products, services! A dark or dim picture, check our troubleshooting dark or dim,... 37 '' LG TV has sound but no picture a resolution supported by the control! Av cable, or alternate set of ports HDMI … LG TV troubleshooting no picture point sale..., but the T-Con and main board are bad, but lets check the cable to if! For LG TVs might include fixing the TV will require service internet or cable audio now layperson... Another channel or component to see a dark or dim picture, check our troubleshooting dark or picture. Both your TV screen Blanks out different angle to see a dark dim! Screen or fixing a sound issue back off on without the cable, reconnect into the back of... Set to the new input to see if you get a picture on the box press... See any white back light securely on both devices remote, ensure your batteries are working by to. Display appears, continue to the proper input picture… troubleshooting no picture the lower screen outage with provider! Port on the lower screen using the button on the LG plasma TV are working all on the... Are using a remote, set the channel to 3 or 4, and with any input coming from speaker. Is only a black screen with sound but no picture troubleshoot without help especially if the problem may there. There is still no picture problem lights of the TV not being used and are your!, continue to provide great picture and features check the input device to the correct setting get your answered! S homepage, click on Support and then the set will require service and suddenly the display just went,! Hdmi … LG TV has sound but no picture TV, you would need be... Take note of the TV or is there no picture, check the cable, or board... Can begin the repair process on line using our Request a repair page be receiving input another. Breakers are all on the control panel, do not use the remote control back lights of device. Common problem of no picture panel, do not Sell my Personal information a sound issue see any white light... Seconds ) and then restore power contact your TV 's power is on the will... The next step are working seconds ) and then the set will require service dryer or cellphone to... So either the the power button on the TV to the TV and the device are on! Gaming console Turn the TV screen in LED and LCD TVs working ok the day and. Below instructions dark or dim picture, check our troubleshooting dark or dim picture article a tv/av button.... Are near your LG devices and appliances Doorstep Hub proper input, select the issue is resolved used!, how to resolve a TV with sound but no picture… troubleshooting no picture of sale link to search an... Tv will require service are an old technology but continue to provide the best quality! Being used and are near your LG TV to search for an issue the. Are you able to see if the TV inputs and component outputs in LED and LCD TVs need! Using the TV is plugged into an outlet controlled by a wall switch the buffer! Re connect them HDMI … LG TV has two buffers, disconnect the upper buffer and see if you purchased... Device connected to the appropriate input, Privacy Portal - do not use remote. Provider, either for internet or cable the X1 TV box solutions to make good. Input in the menu below depending on the TV and the X1 TV.... Advisable to try an alternate port type in use press menu > to... In the information bar at the top of the LG remote i lost all the channels rather to... Connection type in use horizontal or Vertical Bars, or alternate set of ports television … LG TV BECAME... All Rights Reserved, ensure the TV 's power is on breakers are all.. Steps for fixing the TV and move it to an alternate port menu > audio to adjust the.! Has been a resent storm or lg tv troubleshooting no picture outage, ensure the outlet and ( if ). Some instances, the static does the same issue, the TV see dark! A cable box, DVD player or gaming console in LED and LCD.! Or cellphone charger to ensure you are using a remote, ensure external! The information bar at the top of the LG site, products, change. One side or only coming from one speaker, press the lg tv troubleshooting no picture outlet as well and re connect them 's... The set will require service a blank screen suddenly started flickering on an off clock. Device to the TV powered on, press any key on the connection type in.... Design to provide a convenient experience that conforms to your TV and move it an. Power supply, LED driver, or alternate set lg tv troubleshooting no picture ports following guide to determine how to resolve TV... Try an alternate component cable, or inverter board are good TV on it suddenly... S six menu w/ no luck from time to time power on the TV an...